General Terms and Conditions

These General Terms and Conditions outline the contractual relationship between the users of the website www.tensuitalents.com and the individuals who have purchased services from Tensui Talents, herein referred to as “Clients,” on the one hand, and Tensui Talents, email: yanitsa@tensuitalents.com contact phone: _+359885898553, represented by Yanitsa Kraleva in its capacity as a CEO and coach, hereinafter referred to as the “Supplier,” on the other hand.

Definitions
1. Provider: Tensui Talents, the owner of the website and the provider of services offered through the website.
2. Service: A selected form of support for individuals or legal entities, including training seminars, courses, consultations, and coaching for personal development, among others.
3. Client: A natural or legal person who uses the website for informational purposes or to purchase training sessions.
4. Party: The Provider and the Client, referred to together or separately.
5. User: A natural person who possesses the characteristics of a consumer within the meaning of the Consumer Protection Act and enjoys the rights specifically regulated by law and these General Terms and Conditions.
6. "Contract" – means a service contract concluded between the Provider and the Client through the website www.tensuitalents.comor the related communication channels indicated on the website (e.g. Facebook, Instagram, LinkedIn, Youtube, as well as the email yanitsa@tensuitalents.com indicated on the Website)
7. "Online Store" and/or "Website"/"Site" – means an alternative name of the site www.tensuitalents.com owned by Tensui Talents.
8. "Order" – is a form of communication between the Provider and the Client, through which the Client electronically declares to the Provider his/her desire to purchase Services.

Information and functions contained on the website
1. The Site is an information service website, provided by Tensui Talents, which allows the following
  1. viewing the information and materials published on the site;
  2. consideration of the characteristics of the trainings offered by the Provider and the conditions for purchasing services;
  3. conclusion of Contracts for the purchase of services;
  4. payment of the price of the purchased services.
  5. Other.

Electronic statements on the website and related communication channels
1. Statements on the site are made in electronic form and are made through any active actions by the Client – such as pressing buttons, bookmarks, opening links, filling in fields in the section for purchasing services or the section "Contact us" and others.
2. The Client and the Provider agree that correspondence may be conducted between the parties through the communication channels available on the website, including Facebook, Instagram, LinkedIn, yanitsa@tensuitalents.com and/or through the use of alternative communication channels that are not listed in these General Terms and Conditions.
3. The electronic statements made by the Client on the website or the related communication channels bind the Client and lead to consent for the processing of personal data and/or the valid conclusion of a Contract for the purchase of services offered by the Provider.

General provisions
1. These General Terms and Conditions are binding on all Clients of the Site.
2. By using the Website and performing any active actions on it, unregistered Clients agree to the clauses aimed at using the site contained in these General Terms and Conditions.
3. To make an inquiry through the "Contacts" section of the website and/or to purchase a service, explicit acceptance of these General Terms and Conditions by the Client is required.
4. In case of communication between the Provider and the User in social networks and channels indicated on the site, or direct communication by email, the General Terms and Conditions will be provided to the User and a request will be made for their acceptance.
5. The Provider reserves the right to change these General Terms and Conditions at any time, and the new text will be available on the Site.
6. If an unregistered user continues to use the Site, the latter agrees to the newly adopted clauses in the General Terms and Conditions aimed at using the site.
7. Registered users and Clients who have purchased a service will be notified within 7 days of making an amendment to the General Terms and Conditions at the email address provided by them or in another appropriate way.
8. The changes in the General Terms and Conditions are binding on the Clients, unless they declare within one month of receipt of the notification of the changes that they reject them.
9. Prices, payment methods and other essential elements of the services will not be changed in relation to services already ordered and/or purchased.

PROTECTION OF PERSONAL DATA
1. The Provider guarantees its Users the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the attention of third parties outside the cases and under the conditions specified in these General Terms and Conditions. The merchant protects the personal data that became known to him when filling out the electronic form for making a purchase application. This obligation is terminated in case the User has provided false data. In compliance with the current legislation and the clauses of these General Terms and Conditions, the Merchant may use the personal data of its Users only for the purposes provided for in the contract concluded between them. Any other purposes for which they are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good morals.
2. The Provider undertakes not to disclose any personal data about the Users to third parties, except in cases where it has received their explicit written consent.
3. The Provider is obliged to provide the information by virtue of the law only when it is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information.

Main characteristics of a contract
1. The Client concludes a Service Purchase Agreement through the Provider's e-shop on www.tensuitalents.com or by making an inquiry through the website or other communication channels specified on the website.
2. With the Service Purchase Agreement, the Provider undertakes to provide the agreed service, and the Client undertakes to pay the price of the service.
3. The main characteristics and the price of the service are determined according to the current information provided by the Provider at the time of concluding the contract.
4. The contract for the purchase of a service between the Client and the Provider shall be considered concluded from the moment of confirmation of the purchased service by the Provider.
5. Until the conclusion of the service contract, the Provider has the right to refuse to conclude it without specifying grounds for this. The factual reasons for refusal to conclude a contract (which do not need to be specified) may be, for example: exhaustion of the places for the training, inability of the lecturer to conduct the training, unfair, incorrect and offensive attitude on the part of the Client.
6. The clauses of the Service Agreement concluded between the Client and the Provider are determined by the cumulative application of these General Terms and Conditions, the online form filled in by the Client, the Client's statement for confirmation of the order, together with all other electronic statements that the Client has made on the website www.tensuitalents.com and the additional correspondence between the parties.
7. The individually negotiated clauses with the Client shall be applied with precedence over these General Terms and Conditions.
8. The client could place one order for several trainings, whereby several Service Purchase Contracts are concluded with the general order.
9. The Client has all rights under these General Terms and Conditions in relation to each of the Service Purchase Contracts and may exercise its rights separately.

Payment method
1. No extra fees for financial transfers are charged when paying through the electronic payment system on the website.
2. Clients are responsible for any additional bank fees incurred during the transfer of amounts to the Provider's bank account. These fees depend on the bank or payment intermediary and may vary.
3. By making an advance payment to the Provider, the Client acknowledges the Provider's right to receive advance payments.

Rights and responsibilities
1. The Client has the right to designate a third party, called the Student, to take advantage of the purchased services.
  1. All consulting services and coaching provided by Tensui Talents to persons under 18 years of age will be carried out in accordance with national legislation and international standards for the protection of children's rights and only after obtaining written consent from the person's parent or legal guardian. The consent includes information about the nature of the services, the goals of the coaching and the expected results.
2. The Client shall be held accountable for the actions of the Student, as if they were their own. To avoid any inconsistencies, if certain provisions within these General Terms and Conditions outline the rights and obligations of the Client, and if these same rights and obligations have been or can be exercised by a third party—namely the Student—it shall be understood that such provisions apply to and are binding upon both the Client and the Student. The Client agrees to inform the Student of their obligations and to secure all necessary consents from them.
3. The Client is responsible for providing a true and up-to-date e-mail and/or telephone number for making a connection in order to fulfill the Agreement.
4. The Provider will not refund the cost of services that were paid for but not performed due to the Client's fault on the agreed date and time. The service cost is non-refundable if the Client did not use the service for reasons beyond the Provider's control.
5. The Provider reserves the right to cancel or postpone the performance of a service, as well as to restrict the Student's access to the training process, in case no payment has been received within 7 days from the conclusion of the contract. In this case, the Client will be notified of the Provider's actions under the previous sentence by email or in another appropriate way.
6. The Provider has the right to unilaterally and immediately terminate a service in cases where the Client/Student:
  1. exhibits rude, aggressive, indecent or offensive behavior;
  2. interferes with the work of the Provider's representatives;
  3. does not comply with the rules of the training or rules for the use of the hall in which it is held.
7. Upon termination of the Client's service under the above points, the Provider has the right to terminate the Client's service for all other services provided by the Provider.
8. Upon termination of the service for the Client under the above points, the Provider will retain a part of the price of the service commensurate with the one provided. The amounts necessary to recover all direct and indirect, material and non-material damages from the Client's behavior will be deducted from the price of the service, after which the rest of the amount will be reimbursed.
9. The provider is not among the state-accredited universities in Bulgaria and is not a licensed vocational training center. Diplomas or certificates for acquired qualification and educational degree are not provided for training.
10. The Provider carries out the trainings according to the information announced on the Website or the schedule agreed between the parties.
11. The Provider has the right to postpone services in case of illness of the Provider's representatives or their relatives; in case of technical impossibility to hold the event, for example, in case of cancellation of the reservation of the hall by the trader managing the event hall. In case of cancellation, the Provider shall notify the Client who has purchased the service within an appropriate period of time by email and/or phone, and if possible, indicate a new date for the service. In such a case, the Client has the right to attend the new date or request a full refund of the price.
12. The training content is designed based on the overall theme of the announced or agreed program and is developed at the lecturer's discretion. The Provider does not guarantee that the speaker's judgment will align with the Client's perspectives.
13. The Provider does not promise specific results from the training process or from the use of the informative content and materials published on the website www.tensuitalents.com as their results may vary depending on the individual characteristics of the Client/Student.
14. The Provider takes due care to provide a suitable hall for the event (when such is not provided by the Client) but does not control its technical condition and is not responsible for damages caused by the condition of the hall and the staff of the merchant maintaining the site.
15. The Provider is not responsible for the behavior of the Clients, as it is not able to exercise control over them. In case the Client's behavior does not comply with the standards of good faith, the Provider has the authority only to make a verbal remark and/or to suspend the provision of services to the Client.
16. The Provider shall not be liable for failure to perform its obligations due to force majeure or other unforeseen circumstances that cannot be overcome by the Provider's reasonable measures, including sudden illnesses; interruption in the electrical or internet network; other technical reasons; natural disaster; fire; flood; landslides and road closures; war and others.
  1. Any order of an administrative body that restricts the way, capacity and implementation of the service should also be considered a force majeure circumstance.
  2. The Party affected by force majeure undertakes to take all reasonable efforts and measures to notify the other Party in writing immediately upon the occurrence of force majeure.
  3. As long as the force majeure circumstances last, the fulfillment of the obligation is suspended.

Compliance with intellectual property laws
1. By accessing the site, you agree to obey the law and respect the intellectual property rights of third parties. Use of the Site is subject to laws regarding the ownership and use of intellectual property. You agree not to download, display, perform, transmit, or otherwise distribute information or content in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights. You agree to comply with copyright intellectual property ownership and use laws, and you are solely responsible for any violations of all relevant laws and for any infringement of third-party rights caused by any content that is provided or transmitted or provided or transmitted under your username. The burden of proving that any content does not violate any laws or rights of third parties’ rests solely with you/Users.

Rights for the benefit of customers – Users
1. According to the Consumer Protection Act – "Consumer" is any natural person who acquires goods or uses services that are not intended to carry out commercial or professional activity, and any natural person who, as a party to a Contract under this Act, acts outside the framework of his commercial or professional activity.
2. The Provider assumes responsibility towards the Clients / users within the meaning of the above section for any lack of compliance between the service described on the website and the service actually provided. In order to improve the service and the services provided, the Provider is available to the Client to settle any issues related to the lack of compliance of the services.
3. The right to withdraw from the concluded distance contract is granted only to the Clients who are consumers within the meaning of the Consumer Protection Act.
4. The deadline for exercising the right to withdraw from the training service is 14 days from the conclusion of the contract. It is sufficient that the user has sent his notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period from the Agreement in order for the deadline to be considered to be complied with.
5. If the user has made a refusal electronically, the user will receive a confirmation of receipt of the refusal from the Provider in the communication channel from which he is
6. The training can take place before the deadline for withdrawal from the contract has expired. For this purpose, the Client should make a request to the Provider to start the service, although the withdrawal period has not expired (request for immediate execution or execution on/from a specific date during the withdrawal period). The request shall be made by the Client through the relevant field on the website or through the other channels of communication with the Provider. The request is considered accepted by the Provider and the service may start during the withdrawal period of the contract; in case the Provider has sent a confirmation to the Client via an email message stating that the service will be performed on a certain date during the withdrawal period. In the case under this paragraph, the Client loses his right of withdrawal from the contract after the contract for the service is fully performed.

Cessation
1. The contract between the Client and the Provider shall be terminated in the ways provided for in the civil legislation of the Republic of Bulgaria and in these General Terms and Conditions.

Other Provisions
1. Clients are obliged to submit all their claims to Tensui Talents, represented by Yanitsa Kraleva by email: yanitsa@tensuitalents.com
2. In case the Parties cannot reach an agreement on the issues arising between them on a voluntary basis, they should apply to the relevant competent courts in the city of Sofia. Sofia, Republic of Bulgaria.
3. For all issues not regulated by these General Terms and Conditions, the provisions of the current legislation of the Republic of Bulgaria shall apply.

Date of entry into force of the General Terms and Conditions: 28.04.2025

Last updated on: 28.04.2025